6 steps to success with cognitive automation

cognitive process automation

Our digital bots integrate automation with AI technologies such as natural language processing; character, image and pattern recognition; and machine learning to execute high-volume, rule-based activities. The bots process structured, semi-structured and unstructured data and convert it to specified formats for real-time consumption by analytical solutions as well as decision makers. Many organizations have also successfully automated their KYC processes with RPA. KYC compliance requires organizations to inspect vast amounts of documents that verify customers’ identities and check the legitimacy of their financial operations. RPA bots can successfully retrieve information from disparate sources for further human-led KYC analysis. In this case, cognitive automation takes this process a step further, relieving humans from analyzing this type of data.

  • With the competition to create the most knowledgeable AI systems, creators are getting to the point where they can’t explain how a decision was made.
  • Recognizing written characters requires machines to “read” each symbol and learn how to understand them in combination.
  • With Robotic Process Automation, healthcare workers can manage to keep up with the growing world population.
  • Keeping your patients’ records safe is also an important aspect of automation.
  • In some departments, such as underwriting and billing, insurance companies should prioritize responsivity for a more convenient customer experience.
  • Consider consulting an experienced automation software solution company to properly identify, and avoid these problems.

They can also install them on desktops to access data and complete repetitive tasks. Robotic process automation (RPA) systems can also deploy hundreds of robots at once. While processing a large amount of data, multiple bots can also run different tasks within a single process. Digital labor adoption has become the priority initiative in most organizations.

What are the uses of cognitive automation?

Bots may require nearly no coding knowledge to configure and accomplish some simple task. Partially, that’s possible because of the screen recording and scraping that allows bots to learn what a real user clicks/opens/drops by observing real employees doing that. For more complex tasks, there are no alternatives but to hardcode the process and rules.

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Cognitive automation, unlike other types of artificial intelligence, is designed to imitate the way humans think. The result is that the bots can be used to mimic or emulate selected tasks (transaction steps) within an overall business or IT process. These may include manipulating data, passing data to and from different applications, triggering responses, or executing transactions. But, their effectiveness is limited by how well they are integrated into the systems. A customer, for example, will not be able to change her billing period through the chatbot if they are not integrated into the legacy billing system. Building chatbots that can make changes in other systems is now possible thanks to cognitive automation.

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To learn more about the return on investment (ROI) of CRPA, I recommend reading “Understanding RPA ROI” by the Institute for Robotic Process Automation & Artificial Intelligence (IRPAAI). Recognizing written characters requires machines to “read” each symbol and learn how to understand them in combination. But visual information like metadialog.com photos has even more dimensions to analyze, so different techniques are used to teach machines to analyze images. RPA resembles human tasks which are performed by it in a looping manner with more accuracy and precision. Cognitive Automation resembles human behavior which is complicated in comparison of functions performed by RPA.

  • Cognitive automation tools can handle exceptions, make suggestions, and come to conclusions.
  • Cognitive automation acts like bots or humanoid robots and works much better and faster than humans.
  • The cognitive automation solution looks for errors and fixes them if any portion fails.
  • Manual duties can be more than onerous in the telecom industry, where the user base numbers millions.
  • Currently there is some confusion about what RPA is and how it differs from cognitive automation.
  • There are a number of advantages to cognitive automation over other types of AI.

An integrated approach to BOT creation, management and governance of its life-cycle is a must. BOTs should be treated as an enterprise asset by maintaining a registry and with a well-defined governance process. The governance should check compliance in onboarding BOTs and propagate re-usability. A center of excellence will help in centralizing best practices and reusable components.


In this infographic from Cognilytica we explore the four levels of cognitive automation. At its heart, insurance is a people-focused business, and even tech-friendly consumers prefer personalized human interactions. Many carriers have at least discussed the features and capabilities of RPA. However, RPA and even intelligent process automation (IPA) products are primarily limited to structured data.

cognitive process automation

Its Bot Store is the world’s first and largest marketplace with more than 850 pre-built, intelligent automation solutions. With offices in more than 40 countries and a global network of 1,500 partners, Automation Anywhere has deployed over 1.8 million bots to support some of the world’s largest enterprises across all industries. The platform has developed RPA solutions that have been adopted and implemented by global organizations across multiple industries. The platform provides iConcile robots for auto-reconciliation of bank statements. The company serves customers in banking & finance, healthcare insurance, manufacturing, market research, publishing, retail and international organizations. As a cognitive process automation company, we leverage the immense potential of AI, cognitive computing and robotic process automation to improve the pace of your business processes while ensuring top-notch quality.

Robotics and Cognitive: How are They Applied in Business Process Automation?

According to experts, cognitive automation falls under the second category of tasks where systems can learn and make decisions independently or with support from humans. A software robot works as an agent that emulates and integrates the actions of a human, interacting within a platform to perform a variety of repetitive tasks. Thanks to automation, administrative, rule-based, and time-consuming tasks can be fully automated, leading to high employee productivity. Robotic process automation is one of the most basic ways to automate simple rule-based processes. Its predecessor should be considered screen-scraping and repeating user actions, which is still applied in QA automation.

Which of the following is an example of a cognitive automation system?

Some examples of mature cognitive automation use cases include intelligent document processing and intelligent virtual agents. In contrast, Modi sees intelligent automation as the automation of more rote tasks and processes by combining RPA and AI.

So it is clear now that there is a difference between these two types of Automation. Let us understand what are significant differences between these two, in the next section. Let’s just take a group of processes from the entire gamut of enterprise processes. Normally that’s done because IT systems are made and sold that way for the last 50 years! Here we will have an HCM or HRMS that keeps track of the employee, every time he/she shows up or doesn’t, needs leave, or who he/she reports to, or makes a claim for an expense incurred for the enterprise, etc. Now if that employee is in Sales he/she will also be connected to various sales-related processes like the number of leads generated, the volume of the sales funnel, targets, etc.

Current RPA limitations

For those that can reach the cost and timelines required of Intelligent Process Automation, there are a great deal of applications within reach that exceed the capabilities of “if this, then that” statements alone. While Robotic Process Automation is not able to read documents, Intelligent Process Automation gets us started down this path. Although Intelligent Process Automation leverages Machine Learning to avoid mistakes and breaks in the system, it has some of the same issues as traditional Robotic Process Automation. First, it is expensive and out of reach for most mid-market and even many enterprise organizations.


By augmenting RPA with cognitive technologies, the software can take into account a multitude of risk factors and intelligently assess them. This implies a significant decrease in false positives and an overall enhanced reliability of autonomous transaction monitoring. ML-based cognitive automation tools make decisions based on the historical outcomes of previous alerts, current account activity, and external sources of information, such as customers’ social media. Outsource2india has vast experience in offering customized automation solutions that leverage data science, analytics, machine learning, natural language processing, predictive analytics and automation techniques. In the insurance industry, cognitive automation has multiple application areas. It can be used to service policies with data mining and NLP techniques to extract policy data and impacts of policy changes to make automated decisions regarding policy changes.

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A cognitive automation tool learns from the decisions you make and adjusts its future recommendations accordingly. What’s more, it constantly reviews the previous actions, looking for repeatable patterns you can automate. Intelligent bots powered by machine learning manage real-time data in diverse input formats without human intervention. RPA data analytics can automatically scan insurance claims for keywords and important information to automatically route claims to the relevant queues.

cognitive process automation

While more complex than RPA, it can still be rolled out in just a few weeks and as additional data is added to the system, it is able to form connections and learn and adjust to the new landscape. In most scenarios, organizations can only generate meaningful savings if the last mile of such processes can be handled . There will also be shared services, meeting rooms to be booked, learning and development, upskilling, etc.

Detailed Benefits Of Utilizing Cognitive Automation

Investing in this technological process is a worthwhile investment in your business. Comidor offers seamless integration of intelligent business process automation into your daily operations. This cognitive process automation market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry. Predictive analytics can enable a robot to make judgment calls based on the situations that present themselves. Finally, a cognitive ability called machine learning can enable the system to learn, expand capabilities, and continually improve certain aspects of its functionality on its own. RPA is referred to as automation software that can be integrated with existing digital systems to take on mundane work that requires monotonous data gathering, transferring, and reformatting.

What is cognitive robotic process automation?

Cognitive RPA is a term for Robotic Process Automation (RPA) tools and solutions that leverage Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), Text Analytics, and Machine Learning to improve the experience of your workforce and customers.

What is the difference between AI and cognitive AI?

In short, the purpose of AI is to think on its own and make decisions independently, whereas the purpose of Cognitive Computing is to simulate and assist human thinking and decision-making.